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CANCELLATION, EXCHANGE & RETURN POLICY

In case of customer dissatisfaction, refunds or exchanges are handled through email info@borderlinethelabel.com.

You can return your order within 14 days from the date of receipt (purchase). The returned product is accepted under the following conditions:

  • Proof of purchase
  • Items in perfect conditions (Ticketed & unused)
  • Original packaging
    If your returns do not meet the conditions above, we have the right to refuse the refund. 
    If your product falls under the following it cannot be warranted for a return:
  • Body suits due to hygiene matters.
  • Customized and // or personalized items.
    Please note that any items purchased during our end of season sale or have any promotional pricing are non-refundable, more details below.

BEFORE DISPATCH: If you wish to change or cancel your order prior to the product(s) having been dispatched you can email our client services team on
 info@borderlinethelabel.com, with your order number, to discuss what practical options
are available to you. There is a time frame bracket of 48 hours for said action. In the event that your order has already been dispatched, please return your order once received in accordance with our ‘Returns Policy’ below.

AFTER DISPATCH: We hope that you will be delighted with your order. However, if you wish to return the product(s), you have the right to return your order within 14 days without giving any reason, even if the Product is not defective. This right is subject to certain conditions as set out below:

  •  Your cancellation period will expire 14 days after the day of purchase of the product(s). If your order is delivered in multiple lots, the 14 days will start counting from the day on which you received your delivery of the final product(s). For example, if you receive your (final) product on the 1st of the month then your cancellation period will end on the 14 th  of that month.
  • You must inform us of your decision to cancel your order by a clear statement prior to the end of the cancellation period. In particular this means that you should not have used the product and any tags, labels or protective packaging should not have been removed.
  • Return the product to us without undue delay and in any event within 14 days of informing us of your decision to cancel.
  • Return the product in suitable packaging to ensure it reaches us in good condition. Ensure that the product reaches us in good condition in accordance BORDERLINE THE LABEL with these terms we recommend you use the original.

packaging you received the product in to return it to us. Please note that BORDERLINE THE LABEL has the right to refuse accepting returned items
without original packaging condition.

REFUNDS:

We will process your refund by the same method you used to pay within 14 days after your returned item(s) is received at our design house and studio. Please note it can take up to 14 days for us to receive your return.

Please use the original packaging included in your shipment to return any item(s). Once our quality control team has approved the returned stock, your refund will be credited directly back to the original form of payment used. Your refund will be processed within 5-10 business days from when your return is received, most likely sooner. Exchange orders will ship within 2 – 4 weeks of the original item being received back.

In the event of manufacturing defect, please email us at info@borderlinethelabel.com within 48 hours of receiving your purchase. For further information, please refer to our Repair Policy section.

Returns must meet the below requirements:

When returning items to us, please ensure they are in "as new" condition, well packaged in their original packaging (carton box, dust bags etc.) and protected. we reserve the right to refuse a refund if an item is returned in an unsuitable condition.

Please, remember that if a returned item does not meet the above conditions. In this
instance, the item will be returned to the address on the original order and the cost of
shipping will be deducted from your order.

You can return all or part of your order within 14 calendar days from the date of receipt.
Simply email us via info@borderlinethelabel.com and send us the unused product(s) in their original packaging, as our customer service representative will guide you through. Next we can arrange a pick up with an additional delivery fee.

BEORDERLINE THE LABEL will only accept a refund or an exchange if shipping instructions have been met. We shall inform you with our return shipping instructions in order to process the return/exchange process. Kindly note that our shipping instructions shall be available via email at info@borderlinethelabel.com.

If the above conditions are met, you will receive a refund for the returned products excluding initial delivery fees incurred.
If the above conditions are met, you will receive a refund for the returned products
excluding initial delivery fees incurred.

You can return your order within 14 days from the date of receipt (purchase). The
returned product is accepted under the following conditions:

  • Proof of purchase
  • Items in perfect conditions (Ticketed & unused)
  • Original packaging

If your returns do not meet the conditions above, we have the right to refuse the refund. 
If your product falls under the following it cannot be warranted for a return:

  • Body suits due to hygiene matters.
  • Customized and // or personalized items.
    Please note that any items purchased during our end of season sale or have any
    promotional pricing are non-refundable, more details below.